Workshop Booking, Exchange and Refund Policy
To provide a clear customer experience, Cultural Weave applies different cancellation and refund terms depending on the type of order, whether it is a booking for an art workshop or the purchase of an artwork.
First: Art Workshop Bookings
- Customers may request to reschedule a workshop before its scheduled time and move the booking to an available date during the following week, or to another date agreed upon, subject to the availability of workshops and seats.
- Rescheduling is subject to the studio’s available seats and suitable dates.
- The general rule for workshop bookings is rescheduling rather than refunding the booking fee, without prejudice to consumer rights established by law.
- If Cultural Weave cancels a workshop, the customer may choose an alternative date or receive a full refund of the booking fee.
- If the studio changes the workshop date, the customer will be notified and offered a suitable alternative date.
Second: Artworks and Custom Orders
Given the nature of the artworks and handcrafted items offered by Cultural Weave:
- Artworks designed or made specifically at the customer’s request, or according to specifications and choices provided by the customer, cannot be exchanged or refunded unless they arrive defective or do not match the agreed specifications.
- Exchanges and refunds do not cover damage caused by improper use, storage, or handling of the artwork after receipt.
Third: Damage or an Error in the Order
If you receive a damaged artwork or an item that differs from your order, please contact Cultural Weave and include photos showing the condition of the artwork. We will review the order and provide an appropriate solution, such as a replacement, compensation, or refund, depending on the case.
General Provisions
Cultural Weave reserves the right to update this policy in line with the nature of the studio’s services and the laws and regulations in force in the Kingdom of Saudi Arabia, without prejudice to consumers’ statutory rights.